bigfix
BigFix
One of the services offered to UT Health Science Center faculty and staff is enhanced antivirus, operating system (OS), software deployment and security update management of desktop computers via a program called BigFix.
BigFix is a tool which allows for central management of anti-virus updates, OS patch management, security upgrades and other security matters. It is used for the convenience of all employees as well as improved computer security for the University and is required on all UT Health Science Center owned machines. See HOP 5.8.19.
The Microsoft’s patches for Windows are released the second Tuesday of every month. Information Management Client Support Services (IMCSS) tests the patches on several machines and then deploys the patches to the campus. The deployment of the monthly Microsoft patches should be transparent. If a reboot is required by the update, IMCSS typically reboots the machines at 12:30 am. Any exemption from having BigFix installed must be requested from the Information Security Office at (210) 567-5900. All other questions or concerns should be directed to the IMS Service Desk at (210) 567-7777.
This page will help you check your PC to see if the UT Health Science Center BigFix client is installed.
Automated check for Windows computers
Click the link below to download and run a script which will check your PC for the BigFix client and, if it's not installed, install it for you automatically if possible. When you are prompted, be sure to click to Open or Run the file.
Click here to run the script
One of the following status messages will be returned:
"The BigFix client is/was installed on this machine and is running."
You do not need to do anything else.
"The BigFix client is installed on this machine but is presently STOPPED."
-or-
"The BigFix client was installed on this machine but could not be started."
You should reboot your machine and re-run this check again to see if that solves the problem. If not, contact your TSR or IMCSS helpdesk for assistance.
"The BigFix client does NOT appear to be installed on this machine and could not be installed automatically."
The BigFix client service was not found on this machine at all and could not be installed for you. Contact your TSR or IMCSS helpdesk as soon as possible for assistance in installing it.
"Could not connect to WMI on this machine -- process aborted."
This message means that the status of the BigFix client cannot be checked because of a problem with Windows. Try running this script again-- if you get the same error message, you will need to manually check for the BigFix client (instructions for doing this are below.)
Manual check for Windows computers
If the automated check above does not work, you will need to manually check for the BigFix client. To do so, follow these steps:
- Click on the Start button, then Control Panel (or Start -> Settings -> Control Panel).
- Double-click on "Add or Remove Programs".
- Once the list of programs is populated, look for "BigFix Enterprise Client". (The list is sorted alphabetically.) If you see "BigFix Enterprise Client" on the list, you do not need to do anything else. Otherwise, please contact your TSR or Triage for assistance in installing it.
This page will help you check your Mac to see if the UT Health Science Center BigFix client is installed.
Manual check for Macintosh computers
Start at the root level of your Mac’s hard drive (not your home directory).
Open the Library folder.
Open the StartupItems folder.
Within the StartupItems folder you should see the BESAgent folder.
If so, you do not need to do anything else.
Otherwise, please contact your TSR or IMS Service Desk (phone (210) 567-7777) for assistance in installing it.
Here is a screenshot showing the successful navigation path to the BESAgent folder:
