Help Desk.aspx
IMS Service Desk
The mission of the IMS Service Desk is to provide effective resolutions to daily challenges, enhance the productivity of the HSC community, and to empower our users by making information technology accessible. We achieve this by providing customer-focused quality services and support.
Description: Provides support in the following areas:
- Blackboard
- Computer-related problems
- Phone, mobile device & network concerns
- PeopleSoft or Data Warehouse issues and training
Contact Information: 210-567-7777, Rm 416L (Medical Bldg., 4th Floor)
Requirements: Affiliation with the HSC
Restrictions: None
Time Constraints: Hours of operation: Monday - Friday, 8:00 A.M. - 5:00 P.M.
Turn Around Time: Requests are handled on a first-come-first-served basis.
Cost: None
Service Request Instructions: You may call, come by, or e-mail the IMS Service Desk. You may also submit an Online Service Request Form.