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IMS Service Desk

210-567-7777

ims-servicedesk@uthscsa.edu
Other IMS Services

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EPIC Support Desk

210-450-HELP
210-450-4800

utmsasupport@uthscsa.edu

IMS SERVICE DESK

IMS Information

Restrictions:

E-mail accounts are only provided to individuals with an active UT Health Science Center affiliation.

Quota exceptions: Submit a Service Request Form, including user name, desired quota level, valid PID, and authorized signatory.

Time Constraints:

Hours: Mon-Fri 8A.M.-5P.M.

Turn Around Time: Typically one day, to allow processes to run overnight

Cost:

E-mail accts. incur one-time $49.00 setup fee.
Quota disk $12.50 per 250 MB

Request Instructions: Accounts for active employees can be requested through the HCM hiring process. All other requests can be submitted via the online Service Request Form.

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SERVICES & SOLUTIONS

Videoconferencing

Distributed Learning provides real-time, face-to-face communications in two ways:

Videoconferencing - two-way interactive audio and video communication systems services in support of academic and administrative events
Live and archive video streaming - via the Internet using rich media content delivery technology and Windows Media

Contact Information: AV Support, 210-567-2214

Time Constraints: Submit request 2 weeks in advance. Requests submitted less than 24 hours before an event will be subject to an expedite fee of $50.00.

Cost: See AV Support Request for price list.

Information Management & Services | The University of Texas Health Science Center at San Antonio | Public / Personal Information

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