All voice services for the UT Health Science Center departments are provided by Information Management Services (IMS).

All equipment will be administered by IMS, ensuring the equipment is properly acquired; state reporting requirements are met; proper maintenance is performed; compatibility with existing equipment is maintained; facilities are optimally used; and the communications needs of the departments are met at the least cost. Each department is responsible for the care of the equipment assigned by IMS. If a piece of equipment is lost, stolen, or damaged due to abuse, a fee equal to the replacement cost of the equipment will be charged to the responsible department.

Telephones User Guide

NEC icon NEC icon
Series iii 7800 series
Series E 7900 Series
Series I 8831 Series
NEC Printable Tip Sheet



Campus Dialing Instructions

Long and North Campus
On Campus 7-xxxx
Off Campus 210-567-xxxx


Satellite Campus Dialing Instructions

Harlingen Edinburg Laredo
On Campus 5-xxxx 3-xxxx 3-xxxx
Off Campus 956-365-xxxx 956-393-xxxx 956-523-xxxx


Hospital Dialing Instructions

University Hospital Veterans Affairs Santa Rosa
On Campus operator 980 operator 940 99 704-2335
Off Campus 956-393-xxxx 210-617-5300 210-704-2335



The following flat schedule was developed to reduce the amount of time necessary to complete a Service Request Form estimate. This schedule will be used for most estimates, but may not be used for special or unique requests.

One Time Charges:

  • New installs with existing cable: $285
  • New installs without cable: $585
  • Disconnect: $20
  • Relocatimg a current phone without existing cable: varies depending on current type of phone
  • Feature changes to current phone (ie, adding extension, name changes, hunt group changes, etc): $10
  • Exchange Unified Messaging (EUM): Setup $20
  • Urgent requests are subject to expediting fees, $200