University: Home | Calendar | Maps

IMS Service Desk

210-567-7777

ims-servicedesk@uthscsa.edu
Other IMS Services

EPIC Support Desk

210-450-HELP
210-450-4800

utmsasupport@uthscsa.edu

New to the Portal?
Watch our short video.

IMS SERVICE DESK

IMS Information

Restrictions:

E-mail accounts are only provided to individuals with an active UT Health Science Center affiliation.

Quota exceptions: Submit a Service Request Form, including user name, desired quota level, valid PID, and authorized signatory.

Time Constraints:

Hours: Mon-Fri 8A.M.-5P.M.
416.L Med. School Bldg.

Turn Around Time: Typically one day, to allow processes to run overnight

Cost:

E-mail accts. incur one-time $49.00 setup fee.
Quota disk $12.50 per 250 MB

Request Instructions: Accounts for active employees can be requested through the HCM hiring process. All other requests can be submitted via the online Service Request Form.

1 2 3

SERVICES & SOLUTIONS

Telephones

All voice services for the UT Health Science Center departments are provided by Information Management Services (IMS).

All equipment will be administered by IMS, ensuring the equipment is properly acquired; state reporting requirements are met; proper maintenance is performed; compatibility with existing equipment is maintained; facilities are optimally used; and the communications needs of the departments are met at the least cost. Each department is responsible for the care of the equipment assigned by IMCSS. If a piece of equipment is lost, stolen, or damaged due to abuse, a fee equal to the replacement cost of the equipment will be charged to the responsible department.

Telephones

	Long	North RAB, MCD, STRF	North CTRC/MARC	Harlingen and Edinburg	Laredo
Series iii
Series E
Series I
NEC Printable Tip Sheet

	Long	North RAB, MCD, STRF	North CTRC/MARC	Harlingen and Edinburg	Laredo
7900 Series
Cisco Printable Tip Sheet

	Long	North RAB, MCD, STRF	North CTRC/MARC	Harlingen and Edinburg	Laredo
P300
P600
Lync Printable Tip Sheet

= availability

Campus Dialing Instructions

	Long	North Campus RAB, MCD, STRF	North Campus CTRC/MARC
On Campus	7-xxxx 2-xxxx	7-xxxx 2-xxxx	0-xxxx
Off Campus	210-567-xxxx 210-562-xxxx	210-567-xxxx 210-562-xxxx	210-450-xxxx

Satellite Campus Dialing Instructions

	Harlingen	Edinburg	Laredo
On Campus	5-xxxx	3-xxxx	3-xxxx
Off Campus	956-365-xxxx	956-393-xxxx	956-523-xxxx

Hospital Dialing Instructions

	University Hospital	Veterans Affairs	Santa Rosa
On Campus	operator 980	operator 940	99 704-2335
Off Campus	956-393-xxxx	210-617-5300	210-704-2335

Information Management & Services | The University of Texas Health Science Center at San Antonio | Public / Personal Information

Links from web sites affiliated with The University of Texas Health Science Center at San Antonio's web site (www.uthscsa.edu) to other web sites do not constitute or imply university endorsement of those sites, their content, or products and services associated with those sites.