ONLINE AND BLENDED LEARNING

Students FAQs

I. Preparing for online coursework

What Operating systems and browsers do I need to use?
How do I make sure my desktop or laptop computer will work with the online classes?
Can I use a mobile device such as an iPad, iPhone, or smartphone for online study?
How do I enroll in online classes?
I’ve never taken an online class, or I have used a different online system, and I need help learning how to get around. What should I do?

II. Getting into online courses

What browsers and operating system are supported by Blackboard?
I can’t find the Blackboard system. Where do I go online?
I registered for classes, but the Blackboard system won’t accept my login information for my online courses. What should I do?
Do I need a special username and password to get to my online courses?
What if I don’t know (or forget) my username or password?
Will I have access to my UTHSCSA online classes and materials from the textbook publishers before the course starts and after the course is over?
Do I select Yes or No in the Security Warning box?

III. Taking online courses

Where can I get help on using the tools in Blackboard?

I. Preparing for online coursework


What Operating systems and browsers do I need to use?
Review the Supported browsers and Operations systems Blackboard recommends.

How do I make sure my desktop or laptop computer will work with the online classes?
For recommended computer settings, refer to the Pre-Semester Checklist.

Can I use a mobile device such as an iPad, iPhone, or smartphone for online study?
Yes, you must download the Blackboard Mobile Learn app. After downloading the app, locate the campus by typing: University of Texas Health Science Center SA. However, we strongly suggest you access to a desktop or laptop due to constant device configurations, which may or may not your affect your current device's setup when using certain tools, such as discussion boards.


How do I enroll in online classes?
You are automatically enrolled when you register for a class. If you cannot access a course for which you registered contact the registrar. Every course has a Blackboard shell, it is up to your instructor if they will use it..

I’ve never taken an online class, or I have used a different online system, and I need help learning how to get around. What should I do?
Often, experience is the best teacher and you can learn a lot just by exploring and trying things out or by connecting with a “study buddy” in one of your lecture classes. And we also have a practice course you can take. Call 210-567-7777, option 4 to request enrollment in this course if it’s not already listed in your available courses. We also provide links to internet tutorials to help you learn quickly in a zero-risk environment. Check out the online tutorials to get started.

II. Getting into online courses


What browsers and operating system are supported by Blackboard?
For a list the most up to date Blackboard supported browsers and operating system, click here.

I can’t find the Blackboard system. Where do I go online?
There are two easy ways to navigate to the Blackboard Login Page.

Option 1: From the UTHSCSA home page (www.uthscsa.edu), Click Quicklinks, then click the Blackboard link (see red arrow below).
Blackboard navigation
Option 2: From the Portal (inside.uthscsa.edu) page, click the button labeled Blackboard (see red arrow below).

Blackboard navigation

I registered for classes, but the Blackboard system won’t accept my login information for my online courses. What should I do?
Typically this is due to an issue with the registration process. First, contact the Registrar (210-567-2621) for additional information. If you determine that your registration information is complete, contact the IMS Service Desk at 210-567-7777, option 4 for assistance.

Do I need a special username and password to get to my online courses?
No. Your UT Health Science Center domain user name and your Blackboard login (we call it the "domain user name") are the same. Similarly, your password is the same for any UTHSCSA web sites where you need to identify yourself to the system (we call this "authentication"). That means any changes you make to your UT Health Science Center DOMAIN password will be reflected in your Blackboard online course login.

Your DOMAIN password must be changed every 60 days. If you just changed the password, you might need to give the system a few minutes to "catch up" to your change as it updates your data record throughout the system.

NOTE, your DOMAIN account is a separate account from your LIVEMAIL account. Hence, when you change your password for your LIVEMAIL account it does not change your DOMAIN account. Hence the next time you log into Blackboard you must remember to use your new DOMAIN password.

What if I don’t know (or forget) my username or password?
If you have problems with your DOMAIN password and need to have it reset, call the IMS Service Desk at 210-567-7777, option 4 or click here for the UTHSCSA Domain Password Resetting Tool.

If you cannot recall your username, you will need to report in person to the [designated Computer Support location] with your picture UT HSC ID for additional assistance.

Will I have access to my UTHSCSA online classes and materials from the textbook publishers before the course starts and after the course is over?
You are not guaranteed access to the present semester’s courses until the official semester start date, and are not granted access to future courses at all. You will have access to your course content for one year after the end of the course or until you leave the university. When you leave the university, your domain account is suspended automatically and you will lose access to school course materials.

The access policy for supplemental materials supplied by textbook publishers varies. Check the terms of purchase/ terms of use for any items you purchased, or contact the publisher through its official web site to learn more.

Do I select Yes or No in the Security Warning box?
You must carefully read the question to determine the answer. You want to be able to view nonsecure items or content NOT delivered securily. Open document to view and read more about the Security Warnings.

III. Taking online courses


Where can I get help on using the tools in Blackboard?
Blackboard has numerous quick (on demand) and easy to follow tutorials. Click here to check out their resources. Note: We are currently on Service Pack 11 (SP11), viewing other tutorials (i.e., SP12 and above) may not work on your Blackboard course.

Where do I go for additional help?
The IMS/Blackboard team offers a comprehensive range of academic and student support services from orientation to graduation. Our student support includes comprehensive computer hardware support, individualized telephone and email technical assistance, and online troubleshooting resources. Our job is to ensure your success with the technology you need while you are learning at UTHSCSA. Do not hesitate to reach out to us for help whenever you need it by navigating to the IMS web site or calling 210-567-7777, option 4 between 8 am. and 5 pm. Monday through Friday for Blackboard support.