STUDENT SUPPORT

LiveMail E-mail FAQ

General Information

Tell me about LiveMail
What are the requirements for using my LiveMail account?
How can I use my LiveMail account after graduation?
Who is eligible?
What is my new LiveMail address?
What is my email quota?
What is the maximum size for attachments?
Will my email be safe?
Will my current @uthscsa.edu email address still work?
I am still receiving e-mail in my @uthscsa.edu account. Why?
Will my new @livemail.uthscsa.edu account continue to work after I graduate from the University?
My e-mail that I sent from my LiveMail account to @uthscsa.edu was sent to my Junk email folder.
How do I import an .ics file?

Setup

How do I activate and access my new LiveMail account?
How do I reset/change my LiveMail password?
Do the HSC Mail accounts ever expire?

Who do I contact for support?
Do I need to use a Windows PC or Microsoft Internet Explorer?
How do I change my LiveMail password?
I do not remember my password! Who can help me?

Security, Privacy, and Spam Management

How does LiveMail handle spam?
Do I have the ability to control anti-spam options?
Explain how data is physically secured. Is the data center locked-down to authorized individuals?
Will Microsoft be able to read my e-mail?
Does Microsoft share or sell my contact information with/to third parties?
I cannot open a secure message sent from @uthscsa.edu.

Additional Information

I need further support. Whom do I contact?

General Information


Tell me about LiveMail.
LiveMail (Microsoft Outlook Live) provides UT Health San Antonio (UTHSA) students with a set of free hosted communications and collaboration services:

  • E-mail - 50GB inbox
  • 30MB attachments
  • Spam filtering
  • Virus scanning
  • 1TB of file storage via Skydrive
  • Anytime/anywhere access
  • 24/7 support via email

To login go to: https://login.live.com

What are the requirements for using my LiveMail account?
Your LiveMail account is your official University e-mail while you are a student and must only be used for official purposes. Incidental personal use is allowed by State law but must not interfere with your studies, practice, or exercises.

How can I use my LiveMail account after graduation?
The primary use of your LiveMail account after graduation is to allow communications between you and the University for alumni and awareness activities. You should not use your account post-graduation for any activity unrelated to the University in order to avoid misrepresenting yourself as still actively associated with the University. Inappropriate use of your account is a violation of State law and may result in immediate termination of the account or possibly harsher penalties. For more information regarding acceptable use, see HOP 5.8.10, Information Resources Acceptable Use and Security Policy.

Who is eligible?
UT Health San Antonio students are eligible to use the LiveMail service.

What is my new LiveMail address?
Your address is YourUsername@livemail.uthscsa.edu. Your Username is the same as your UTHSA domain Username.

What is my email quota?
50GB

What is the maximum size for attachments?
30MB is the maximum allowable size for an e-mail message, including the body and all attachments.

Will my e-mail be safe?
Yes. Please read the information on safety and privacy at http://privacy.microsoft.com/en-us/default.mspx

Will my current @uthscsa.edu e-mail address still work?

If you are a dual affiliate (a student and another affiliation such as employee or teaching assistant), you will have two e-mail accounts. Your @uthscsa.edu will be for employee e-mails and your @livemail.uthscsa.edu will be used for student e-mails. You will retain your @uthscsa.edu account as long as you are a dual affiliate. Your employing department can submit a service request to terminate your @uthscsa.edu account and all e-mail will be routed to your @livemail.uthscsa.edu account on request.

I am still receiving e-mail in my @uthscsa.edu account. Why?
If you are a dual affiliate (a student and another affiliation such as employee or teaching assistant), you will have two e-mail accounts. Your @uthscsa.edu will be for employee emails and your @livemail.uthscsa.edu will be used for student emails. You will retain your @uthscsa.edu account as long as you are a dual affiliate. Your employing department can submit a service request to terminate your @uthscsa.edu account and all e-mail will be routed to your @livemail.uthscsa.edu account on request.

Will my new @livemail.uthscsa.edu account continue to work after I graduate from the University?
Due to resource constraints, your LiveMail account will remain active for three (3) years after you graduate or after your affiliation with the University ends. After you graduate, the standard Windows Live advertising will appear in the interface for your email, calendar, etc. If you do not log in for 180 days, any mail messages stored on the Microsoft Live@edu server will be deleted. The account itself will remain in service. If you log in after the 180 day lapse, you can resume using HSC LiveMail services, but all of your old messages will be gone.

My e-mail that I sent from my LiveMail account to @uthscsa.edu was sent to my Junk email folder.

You can either choose don't filter junk e-mail or add uthscsa.edu to the Safe Senders list.
You might have to repeat this process from your e-mail client if it does its own filtering.

How do I import an .ics file?
Below are instructions on how to import an.ics file.
The instructions to import your calendar are based on the assumption that you have set up your e-mail package to sync with your LiveMail account.
For Entourage Users:

  • Click and drag the .ics file to your desktop
  • Log into http://calendar.live.com (you will use your LiveMail address & password)
  • Press Subscribe
  • Import from an ICS file
  • Browse and select the calendar you'd like to import
  • Click Import Calendar
For Outlook Users:
  • Click and drag the .ics file to your desktop
  • Click on File in the upper left hand corner
  • Click on Import and Export
  • Click on Import an iCalendar (.ics) or vCalendar file (.vcs), select Next
  • Select the .ics file from your desktop and press ok
  • You will be asked "Do you want to open this calendar as a new calendar or import its items into your calendar?"
  • Choose Import

Setup


How do I activate and access my new LiveMail account?

Go to https://outlook.com/livemail.uthscsa.edu. Your e-mail address is Username@Livemail.uthscsa.edu, where Username is the same as your UT Health Science Center domain Username. Your initial password will be sent to your personal e-mail address on file with the Registrar. You will be guided through setting up the account, selecting a new password, and setting up a security question for the account. From time to time please review your Options, Account overview, Account security, Manage your security info settings to set up any new security features that Microsoft implements (Trusted PC, Mobile phone number, etc.).

As a standard practice, it is a good idea to change your password often. As an example, you may want to set your password to expire every 72 days on your LiveMail account.

How do I reset/change my LiveMail password?

When signing into the HSC LiveMail service, you can indicate that you have forgotten your password. The system will send a temporary password to an alternate email address that you designated during setup. Once obtained, you can then change to a password of your choosing.

Please remember that your passwords for your HSC LiveMail account and your UTHSCSA domain account do not synchronize. If you change one, it does not change the other. Please register at https://pwr.uthscsa.edu and answer the security questions. This will allow you to reset your UTHSCSA domain password in the future if you have forgotten it or you can contact Service Desk by e-mail, IMS Service Desk or phone, 210.567.7777, option 2.

As a standard practice, it is a good idea to change your password often. As an example, you may want to set your password to expire every 72 days on your LiveMail account.

Do the LiveMail accounts ever expire?
After graduating, if you don’t log in to your email account at least once every 180 days, the contents of your inbox will be deleted. However, the account itself will remain and the inbox will generate anew at the time of login. All LiveMail accounts expire three (3) years after graduation or after your affiliation with the University ends.

Technical Support


Who do I contact for support?
There are several sources of support for LiveMail: IMS Service Desk located here at UT Health Science Center, can assist if you’re having trouble during the account creation process or have other technical questions about the set-up. Please send e-mail to the Service Desk or call 210.567.7777, option 2, or go to room 4.421T (Dental Bldg., 4th Floor) IMS Student Support; the office is open from 8:00am—5:00pm and they can assist you with LiveMail questions. Once you are up and running, Microsoft support can help with any questions you have about using LiveMail. Check out their help pages for Outlook Live. You can also find answers and ask questions at the Outlook Live Answers forum where users and experts read and respond. It’s also a great place to give feedback directly to Microsoft on what you think about Outlook Live.

Do I need to use a Windows PC or Microsoft Internet Explorer?
The LiveMail service is available on both PC and Mac platforms. It is supported by most standard browsers, including Internet Explorer, Chrome, Safari, and Firefox.

How do I change my LiveMail password?
When signing into the LiveMail service, you can indicate that you have forgotten your password. The system will send a temporary password to an alternate email address that you designated during setup. Once obtained, you can then change to a password of your choosing. Please remember that your passwords for your LiveMail account and your UTHSCSA domain account do not synchronize. If you change one, it does not change the other. Please register at https://pwr.uthscsa.edu and answer the security questions. This will allow you to reset your UTHSA domain password in the future if you have forgotten it or you can contact Service Desk by e-mail, IMS Service Desk or phone, 210.567.7777, option 2. As a standard practice, it is a good idea to change your password often. As an example, you may want to set your password to expire every 72 days on your LiveMail account.

I do not remember my password! Who can help me?
During setup, you were asked to provide two means of authentication - an alternate address and a security question response. At the LiveMail login page, you can have the system send a new password to your alternate account, OR you can provide the answer to your security question. Either option will allow you to gain access to your LiveMail account and reset the password. If you still require assistance after trying those options, please contact the IMS Service Desk, 210.567.7777

Security, Privacy, and Spam Management


How does LiveMail handle spam?
There are a number of methodologies to combat spam on the platform. About 95% of all spam and 99% of all usage-based spam are blocked.

Do I have the ability to control anti-spam options?
Yes, you can set individual junk mail, folder rules, block lists and safe lists.

Explain how data is physically secured. Is the data center locked-down to authorized individuals?
Data is stored on Microsoft servers in the United States where all the common Microsoft practices for security are followed. Microsoft does thorough security testing, has third parties do penetration testing, and uses best practices to maximize security of the servers and prevention of unauthorized network access. Microsoft only allows select personnel with approved clearance to have access to the live site.

Will Microsoft be able to read my email?
No. Microsoft cannot read your email. See Microsoft's statements on this at https://privacy.microsoft.com/en-us/default.aspx and https://privacy.microsoft.com/en-us/fullnotice.aspx.

Does Microsoft share or sell my contact information with/to third parties?
No. See www.microsoft.com/privacy.

I cannot open a secure message sent from @uthscsa.edu.
If you cannot read a secure message sent from an @uthscsa.edu account by opening the attachment, please forward the entire message (including the attachment) to mobile@uthscsa.edu. Within a couple of minutes, a message will be sent back to you with a link to read the secure message.

Additional Information


I need further support. Whom do I contact?
Go to https://support.msn.com and select Windows LiveID from the Standard Services menu on the left.