Will we be trained on how to use the phone or Jabber?
Can we set up conference calls with multiple people in Jabber like we can in Lync?
Can we share desktops between Jabber and Lync?
Can you move my contacts from Lync to Jabber?
Can we communicate with other vendors/universities with Jabber?
Does Jabber retain the conversation history?
Should we UPGRADE Jabber when prompted?
How do I add my picture to Jabber?
How do I use a USB headset with Jabber
Why does my Jabber show “unable to register with device” in the bottom left hand corner?
Jabber shows “to use my computer for calls” greyed out, how can I make that feature enabled?
My number is incorrect/has changed in Jabber, how to I update?
Why can I only see one (1) side of my conversation?

Do we use "99" to dial out locally?
Can we use our existing headsets with the new Cisco phones?
Does my number have to change?
Will my voice mail still be the same?
Why isn't my long distance code working?
Can we move our phones without submitting an IMS Service Request?

---

Q: Will we be trained on how to use the phone or Jabber?
A: There will be training classes available in the future; in the meantime you can refer to www.uthscsa.edu/jabber for videos on how to use the Cisco phone.
Top

Q: Can we set up conference calls with multiple people in Jabber like we can in Lync?
A: No, at this time Jabber does not offer the conference call capability for more than 5 people at a time. However, you can submit an IMS Service Request to reserve an 800# conference bridge.
Top

Q: Can we share desktops between Jabber and Lync?
A: No.
Top

Q: Can you move my contacts from Lync to Jabber?
A: No, you will need to add your contacts in the Jabber environment.
Top

Q: Can we communicate with other vendors/universities with Jabber?
A: Yes, in the future. If you have a specific vendor, company, university, etc., you would like to communicate with, please submit an IMS service request, choose Network Services and provide the name of the vendor, company, etc., and we will evaluate if this is technically possible.
Top

Q: Does Jabber retain the conversation history?
A: Yes, up to 100 lines of verbiage. Once you hit 101 it begins to delete the oldest line.
Top

Q: Should we UPGRADE Jabber when prompted?
A: Yes.
Top

Q: Do we use "99" to dial out locally?
A: No, for local and long distance calls, dial "9" before proceeding.
Top

Q: Can we use our existing headsets with the new Cisco phones?
A: IMS has tested multiple types of headsets with success, however older technology may not work. You may refer to the supported headsets IMS suggests.
Top

Q: Does my number have to change?
A: No, your existing number will migrate to the Cisco platform, however all new telephone installations will be given a 450-xxxx.
Top

Q: Will my voice mail still be the same?
A: Yes, the voice mail (Exchange Unified Messaging) will still be the same service as it was with your old phone system.
Top

Q: How do I add my picture to Jabber?
A: Email Brian Purcell with your picture
Top

Q: How do I use a USB headset with Jabber?
A: Go into Jabber, Options, Audio. Select the Advanced button and be sure the headset is selected and moved to the top of each group list.
Top

Q: Why does my Jabber show “unable to register with device” in the bottom left hand corner?
A: That feature functions as a softphone and is not enabled by default. If you have the need to use Jabber for your telephone purposes via a computer or headset please submit an IMS Service Request, select Telephony Services and include your phone number, user name, indicate you would like the WIN/MAC telephone feature enabled.
Top

Q: Jabber shows “to use my computer for calls” greyed out, how can I make that feature enabled?
A: Submit IMS Service Request, select Telephony Services and include your phone number and user name, indicate you would like the WIN/MAC telephone feature enabled.
Note: if you are an agent you will not be able to use this feature.
Top

Q: My number is incorrect/has changed in Jabber, how do I update?
A: The number in Jabber will reflect what is in the Online Directory. To change this please go into employee tab of inside.uthscsa.edu and update your Personal Information or your departmental ACE can do that for you.
Top

Q: Why can I only see one (1) side of my conversation?
A: Cisco Jabber uses Microsoft’s Internet Explorer (even if you don’t use it) You must have version 9.X or newer. If you don’t have 9.X or newer please contact desktop support for help upgrading to the current version of Internet Explorer.
Top

Q: Why isn't my long distance code working?
A: IMS moved the long distance service to the Cisco Platform for all Cisco Telephone users in our efforts to continue improving your phone services.
As there are no changes to the function of your long distance, you will have a 15 second delay before the call dials after entering the long distance code if you do not press the # sign after entering the LD code.

Q: Can we move our phones without submitting an IMS Service Request?
A: No, although the new Cisco Phones are VoIP IMS still requires the department to submit an IMS Service Request. This will ensure IMS updates the management system that feeds to UTPD for room location for 911 purposes and ensure that the network is provisioned properly to accommodate the move(s).

However, you can bypass the 15 second delay by doing the following:
Dial the long distance number, enter the long distance code when prompted, then press the # (pound symbol).
Top