LiveMail E-mail FAQ
General Information
Tell me about LiveMail
What are the requirements for using my LiveMail account?
How can I use my LiveMail account after graduation?
Who is eligible?
What is my new LiveMail address?
What is my email quota?
What is the maximum size for attachments?
Will my email be safe?
Will my current @uthscsa.edu email address still work?
I am still receiving e-mail in my @uthscsa.edu account.
Why?
Will my new @livemail.uthscsa.edu account continue to
work after I graduate from the University?
My e-mail that I sent from my LiveMail account to @uthscsa.edu
was sent to my Junk email folder.
How do I import an .ics file?
Setup
How do I activate and access my new LiveMail account?
How do I reset/change my LiveMail password?
Do the HSC Mail accounts ever expire?
Who do I contact for support?
Do I need to use a Windows PC or Microsoft Internet
Explorer?
How do I change my LiveMail password?
I do not remember my password! Who can help me?
Security, Privacy, and Spam Management
How does LiveMail handle spam?
Do I have the ability to control anti-spam options?
Explain how data is physically secured. Is the
data center locked-down to authorized individuals?
Will Microsoft be able to read my e-mail?
Does Microsoft share or sell my contact information
with/to third parties?
I cannot open a secure message sent from @uthscsa.edu.
Additional Information
I need further support. Whom do I contact?
General Information
Tell me about LiveMail.
LiveMail (Microsoft Outlook Live) provides UT Health San Antonio
(UTHSA) students with a set of free hosted communications
and collaboration services:
- E-mail - 50GB inbox
- 30MB attachments
- Spam filtering
- Virus scanning
- 1TB of file storage via Skydrive
- Anytime/anywhere access
- 24/7 support via email
To login go to: https://login.live.com
What are the requirements for using my LiveMail account?
Your LiveMail account is your official University e-mail while you are a student
and must only be used for official purposes. Incidental personal use is allowed by
State law but must not interfere with your studies, practice, or exercises.
How can I use my LiveMail account after graduation?
The primary use of your LiveMail account after graduation is to allow
communications between you and the University for alumni and awareness
activities. You should not use your account post-graduation for any activity
unrelated to the University in order to avoid misrepresenting yourself as still
actively associated with the University. Inappropriate use of your account is
a violation of State law and may result in immediate termination of the account
or possibly harsher penalties. For more information regarding acceptable use,
see HOP 5.8.10,
Information Resources Acceptable Use and Security Policy.
Who is eligible?
UT Health San Antonio students are eligible to use
the LiveMail service.
What is my new LiveMail address?
Your address is YourUsername@livemail.uthscsa.edu. Your Username is the same as
your UTHSA domain Username.
What is my email quota?
50GB
What is the maximum size for attachments?
30MB is the maximum allowable size for an e-mail message, including
the body and all attachments.
Will my e-mail be safe?
Yes. Please read the information on safety and privacy at
http://privacy.microsoft.com/en-us/default.mspx
Will my current @uthscsa.edu e-mail address still work?
If you are a dual affiliate (a student and another affiliation such as
employee or teaching assistant), you will have two e-mail accounts. Your
@uthscsa.edu will be for employee e-mails and your @livemail.uthscsa.edu
will be used for student e-mails. You will retain your @uthscsa.edu account
as long as you are a dual affiliate. Your employing department can submit
a service request to terminate your @uthscsa.edu account and all e-mail
will be routed to your @livemail.uthscsa.edu account on request.
I am still receiving e-mail in my @uthscsa.edu account. Why?
If you are a dual affiliate (a student and another affiliation such as
employee or teaching assistant), you will have two e-mail accounts.
Your @uthscsa.edu will be for employee emails and your @livemail.uthscsa.edu
will be used for student emails. You will retain your @uthscsa.edu
account as long as you are a dual affiliate. Your employing department
can submit a service request to terminate your @uthscsa.edu account
and all e-mail will be routed to your @livemail.uthscsa.edu account
on request.
Will my new @livemail.uthscsa.edu account continue to work after I
graduate from the University?
Due to resource constraints, your LiveMail account will remain active for three
(3) years after you graduate or after your last date of attendance if you left the
University in good standing. A student's email account will be inactivated effective
the date of dismissal if a student has been dismissed from UT Health San Antonio for academic or disciplinary reasons.
After you graduate, the standard Windows Live advertising will appear in the
interface for your email, calendar, etc. If you do not log in for 180 days,
any mail messages stored on the Microsoft Live@edu server will be deleted.
The account itself will remain in service. If you log in after the 180 day
lapse, you can resume using LiveMail services, but all of your old messages
will be gone.
My e-mail that I sent from my LiveMail account to @uthscsa.edu was
sent to my Junk email folder.
You can either choose don't
filter junk e-mail or add uthscsa.edu to the Safe Senders list.
You might have to repeat this process from your e-mail client if it does its own
filtering.
How do I import an .ics file?
Below are instructions on how to import an.ics file.
The instructions
to import your calendar are based on the assumption that you have
set up your e-mail package to sync with your LiveMail account.
For
Entourage Users:
- Click and drag the .ics file to your desktop
- Log into http://calendar.live.com
(you will use your LiveMail address & password)
- Press Subscribe
- Import from an ICS file
- Browse and select the calendar you'd like to import
- Click Import Calendar
For
Outlook Users:
- Click and drag the .ics file to your desktop
- Click on File in the upper left hand corner
- Click on Import and Export
- Click on Import an iCalendar (.ics) or vCalendar file (.vcs), select
Next
- Select the .ics file from your desktop and press ok
- You will be asked "Do you want to open this calendar as a new calendar
or import its items into your calendar?"
- Choose Import
Setup
How do I activate and access my new LiveMail account?
Go to
https://outlook.com/livemail.uthscsa.edu. Your e-mail address is
Username@Livemail.uthscsa.edu, where Username is the same as your UT Health
Science Center domain Username. Your initial password will be sent to your
personal e-mail address on file with the Registrar. You will be guided through
setting up the account, selecting a new password, and setting up a security
question for the account. From time to time please review your Options,
Account overview, Account security, Manage your security info settings to
set up any new security features that Microsoft implements (Trusted PC,
Mobile phone number, etc.).
As a standard practice, it is a good idea to change your password often.
As an example, you may want to set your password to expire every 72 days on
your LiveMail account.
How do I reset/change my LiveMail password?
When signing into the HSC LiveMail service, you can indicate that you have
forgotten your password. The system will send a temporary password to an
alternate email address that you designated during setup. Once obtained,
you can then change to a password of your choosing.
Please remember that your passwords for your HSC LiveMail account and
your UTHSCSA domain account do not synchronize. If you change one, it
does not change the other. Please register at https://pwr.uthscsa.edu and answer the
security questions. This will allow you to reset your UTHSCSA domain password
in the future if you have forgotten it or you can contact Service Desk by
e-mail, IMS Service
Desk or phone, 210.567.7777, option 2.
As a standard practice, it is a good idea to change your password
often. As an example, you may want to set your password to expire every 72
days on your LiveMail account.
Do the LiveMail accounts ever expire?
After graduating, if you don’t log in to your email account
at least once every 180 days, the contents of your inbox will
be deleted. However, the account itself will remain and the
inbox will generate anew at the time of login. Your LiveMail
account will remain active for three (3) years after you graduate
or after your last date of attendance if you left the University
in good standing. A student's email account will be inactivated
effective the date of dismissal if a student has been dismissed
from UT Health San Antonio for academic or disciplinary reasons.
Technical Support
Who do I contact for support?
There are several sources of support for LiveMail: IMS Service Desk
located here at UT Health Science Center, can assist if you’re having
trouble during the account creation process or have other technical
questions about the set-up. Please send e-mail to the
Service Desk or call 210.567.7777, option 2, or go to room 4.421T
(Dental Bldg., 4th Floor) IMS Student Support; the office is open
from 8:00am—5:00pm and they can assist you with LiveMail questions.
Once you are up and running, Microsoft support can help with
any questions you have about using LiveMail. Check out their
help pages for Outlook Live. You can also find answers and ask questions
at the Outlook Live Answers forum
where users and experts read and respond. It’s also a great place
to give feedback directly to Microsoft on what you think about Outlook
Live.
Do I need to use a Windows PC or Microsoft Internet Explorer?
The LiveMail service is available on both PC and Mac platforms. It
is supported by most standard browsers, including Internet Explorer,
Chrome, Safari, and Firefox.
How do I change my LiveMail password?
When signing into the LiveMail service, you can indicate that you
have forgotten your password. The system will send a temporary password
to an alternate email address that you designated during setup. Once
obtained, you can then change to a password of your choosing. Please
remember that your passwords for your LiveMail account and your
UTHSCSA domain account do not synchronize. If you change one, it
does not change the other. Please register at
https://pwr.uthscsa.edu and answer the security questions. This
will allow you to reset your UTHSA domain password in the future
if you have forgotten it or you can contact Service Desk by e-mail,
IMS Service Desk or phone,
210.567.7777, option 2. As a standard practice, it is a good idea to
change your password often. As an example, you may want to set
your password to expire every 72 days on your LiveMail account.
I do not remember my password! Who can help me?
During setup, you were asked to provide two means of authentication -
an alternate address and a security question response. At the
LiveMail login page, you can have the system send a new password
to your alternate account, OR you can provide the answer to your
security question. Either option will allow you to gain access to
your LiveMail account and reset the password. If you still require
assistance after trying those options, please contact the IMS
Service Desk, 210.567.7777
Security, Privacy, and Spam Management
How does LiveMail handle spam?
There are a number of methodologies to combat spam on the platform. About
95% of all spam and 99% of all usage-based spam are blocked.
Do I have the ability to control anti-spam options?
Yes, you can set individual junk mail, folder rules, block lists and
safe lists.
Explain how data is physically secured. Is the data center locked-down
to authorized individuals?
Data is stored on Microsoft servers in the United States where all the common Microsoft practices
for security are followed. Microsoft does thorough security testing,
has third parties do penetration testing, and uses best practices to
maximize security of the servers and prevention of unauthorized network
access. Microsoft only allows select personnel with approved clearance
to have access to the live site.
Will Microsoft be able to read my email?
No. Microsoft cannot read your email. See Microsoft's statements on
this at https://privacy.microsoft.com/en-us/default.aspx and
https://privacy.microsoft.com/en-us/fullnotice.aspx.
Does Microsoft share or sell my contact information with/to third
parties?
No. See www.microsoft.com/privacy.
I cannot open a secure message sent from @uthscsa.edu.
If you cannot read a secure message sent from an @uthscsa.edu account
by opening the attachment, please forward the entire message (including
the attachment) to mobile@uthscsa.edu. Within a couple of minutes,
a message will be sent back to you with a link to read the secure
message.
Additional Information
I need further support. Whom do I contact?
Go to https://support.msn.com and select Windows LiveID from the Standard Services menu on the left.