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IMS Service Desk

210-567-7777

ims-servicedesk@uthscsa.edu
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IMS SERVICE DESK

IMS Information

Restrictions:

E-mail accounts are only provided to individuals with an active UT Health Science Center affiliation.

Quota exceptions: Submit a Service Request Form, including user name, desired quota level, valid PID, and authorized signatory.

Time Constraints:

Hours: Mon-Fri 8A.M.-5P.M.
416.L Med. School Bldg.

Turn Around Time: Typically one day, to allow processes to run overnight

Cost:

E-mail accts. incur one-time $49.00 setup fee.
Quota disk $12.50 per 250 MB

Request Instructions: Accounts for active employees can be requested through the HCM hiring process. All other requests can be submitted via the online Service Request Form.

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SERVICES & SOLUTIONS

A/V Classroom Support

Audiovisual/Teaching Support Services offers a variety of services to support the UT Health Science Center faculty staff and students.

Services & Equipment available:

Video conferencing (VTEL)
Live Streaming / Lecture Capture (Sonic Foundry)
Audience response system (ARS)
Equipment checkout / rentals
Equipment delivery & setup
Onsite AV support (on & off campus)

For a complete list of services, equipment and pricing click here.

Contact Information:

For more information or assistance please call (210) 567-2214 or email to av_support@uthscsa.edu

Request & Reservations:

Service and equipment reservations can be submitted to av_support@uthscsa.edu
Events before 7 a.m. or after 5 p.m. will incur overtime charges.
Weekday event/class request should be submitted 48 business hours in advance.
Weekend events/class request must be submitted 10 business days in advance.
Request submitted with less than the advance notice required will be subject to an expedite fee.
All services and equipment reservation / rental requests are based on a first come first serve basis.
Please allow 48 business hours for reservation confirmation.
Click here for Service Request Form

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