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IMS Service Desk

210-567-7777

ims-servicedesk@uthscsa.edu
Other IMS Services

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EPIC Support Desk

210-450-HELP
210-450-4800

utmsasupport@uthscsa.edu

IMS SERVICE DESK

IMS Information

Restrictions:

E-mail accounts are only provided to individuals with an active UT Health Science Center affiliation.

Quota exceptions: Submit a Service Request Form, including user name, desired quota level, valid PID, and authorized signatory.

Time Constraints:

Hours: Mon-Fri 8A.M.-5P.M.

Turn Around Time: Typically one day, to allow processes to run overnight

Cost:

E-mail accts. incur one-time $49.00 setup fee.
Quota disk $12.50 per 250 MB

Request Instructions: Accounts for active employees can be requested through the HCM hiring process. All other requests can be submitted via the online Service Request Form.

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SERVICES & SOLUTIONS

A/V Classroom Support

Audiovisual/Teaching Support Services offers a variety of services to support the UT Health Science Center faculty staff and students.

Services & Equipment available:

Video conferencing (VTEL)
Live Streaming / Lecture Capture (Sonic Foundry)
Equipment checkout / rentals
Equipment delivery & setup
Onsite AV support (on & off campus)

View a complete pricing list of services and equipment (PDF)

Contact Information:

For more information or assistance please call (210) 450-0200 or submit a request here.

Request & Reservations:

Service and equipment reservations can be submitted here
Events before 7 a.m. or after 5 p.m. will incur overtime charges.
Weekday event/class request should be submitted 3 business days in advance.
Weekend events/class request must be submitted 2 weeks in advance.
Request submitted with less than the advance notice required will be subject to an expedite fee.
All services and equipment reservation / rental requests are based on a first come first serve basis.
Please allow 48 business hours for reservation confirmation.

Reporting Technical Difficulties / Equipment malfunctions:

To report technical difficulties or equipment malfunctions, please submit an email to
av_support@uthscsa.edu.
For emergencies requiring immediate assistance call our help desk at (210) 567-1515.

Information Management & Services | The University of Texas Health Science Center at San Antonio | Public / Personal Information

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