Cancer Therapy & Research Center (CTRC) Information Management Customer Support Services

Our Mission

The Cancer Therapy & Research Center (“CTRC”) Information Services department supports the clinical, research and administrative staff located at the following locations:

  • Main Campus: Cancer Therapy & Research Center CTRC Institute for Drug Development, and
  • Texas Research Park

As a National Cancer Institute-designated cancer center, one of only four in the state of Texas, the CTRC is recognized for scientific excellence and extensive resources focused on cancer. CTRC’s total patient care system -- that consists of breakthrough research, state-of-the-art technology and multidisciplinary clinical care delivered through a team of world-class physicians, laboratory scientists and other medical professional -- allows it to seamlessly translate the latest research directly to patients.

A division of IMS, the CTRC IS department provides subject matter expertise for the Center’s applications, network, communication and information storage systems.

The specialized team that supports the CTRC is comprised of two primary roles, Operations and Informatics. Together these teams support the information system needs of the Center’s clinical, research and administrative staff members.

Operations, led by Mark Alexander, the CTRC Operations Team supports the Center and its staff by providing:

  • Desktop PC, laptop and printer installation, repairs and maintenance
  • Server installation & maintenance
  • Microsoft Outlook (i.e. e-mail) support
  • Information storage, backups, etc.
  • Remote network access, including the Physician Desktop which enables remote access to key clinical applications
  • Network availability and performance
  • Cisco Telephone deployment and maintenance
  • Datacenter advanced support and maintenance
  • Cell phone support only (new equipment, replacements, etc. processed by the IMS Client Support Services team)

Informatics, led by Don York, the CTRC Operations Team supports the Center and its staff by providing:

  • Application subject matter expert (“SME”) support for the following applications:
    • MOSAIQ Electronic Medical Record
    • Harvest Lab system
    • Ascend HI Pharmacy system
    • Carefx Context Management integration
    • Imprivata Single Sign-on (“SSO”)
    • eFilm PACS (i.e. radiology films); Fusion (web-based PACS)
    • Medical Manager clinical billing application
    • Documentum imaging system
    • Dictaphone transcription system
    • CTRC custom reporting system
    • Amtelco Call Center software
  • Database Maintenance (Oracle & Microsoft SQL)
  • Radiation Oncology linear accelerator connectivity to the MOSAIQ system
  • Web development and content management for www.ctrc.uthscsa.edu and other web-related activities
  • Ad Hoc Report development
  • Solution-specific custom application development and maintenance
  • Business process documentation, optimization and redesign
  • Project management and general facilitation


Name Phone Room
FAX (210) 450-1100  
Information Line 1-800-340-2872  
New Appointments (210) 450-1000  
Clinical Trials (210) 450-5798  
Thompson, Ian M, MD, Executive Director (210) 450-1406  
Raney, David, MHA, Chief Administrative Officer (210) 450-5821  
Cardenas, Rachal, Admin Asst (210) 450-1408  
Smith, Cindi, CPA, Director of CTRC Financial Operations (210) 450-5898  
(Vacant), Cancer Center Support Grant Administration (210) 450-1437  
(Vacant), Assistant Director Marketing (210) 450-5550  
Slaga, Thomas J, MD, Interim Deputy Director    
DEVELOPMENT (210) 450-5581  
Ortiz, Sheri, Director Donor Relations    
Jackson, Mary, RN, Director    
Rios, Emily, Director of Health Information Services (210) 450-5528  
Hicks, Denise, Director of CTRC Clinical Lab (210) 450-5781  
Payne, Kerrin, Director of Patient Financial Services (210) 450-1427  
HEMATOLOGY (210) 450-1438  
MEDICAL ONCOLOGY (210) 450-1438  
RADIATION ONCOLOGY (210) 450-1109  
Mooberry, Sue, Interim IDD Director    
Wright, Kim, Executive Assistant    
Sondergeld, Lindsay, MHA, Director Pre-Clinical & Clinical Research    
Nashawati, Melissa, Director of Quality Assurance Research Administration    
Casarez, Yvette, Manager Pharmacokinetic Sampling    
Eggerss, Kathryn, RN, Nurse Manager    
Goodwin, Epp, Referral Coordinator    
Jones, Ellen, Regulatory Affairs Manager    
Medina, Jerry, RN, OCN, CCRP, Director Clinical Investigations    
Soefje, Scott, Pharm D, BCOP, Director of Investigational Drug Section    
Carew, Jennifer, PhD, Co-Director Preclinical Research    
Nawrocki, Steffan, PhD, Co-Director Preclinical Research