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IMS Service Desk

210-567-7777

ims-servicedesk@uthscsa.edu
Other IMS Services

Reset Password

EPIC Support Desk

210-450-HELP
210-450-4800

utmsasupport@uthscsa.edu

Standard Hours of Operation

Mon - Fri, 8:00 A.M. - 5: 00 PM

Blackboard Support

Ph: 210-567-7777, Option 4
Fax: 210-567-2281
Location: 3.467T (Dental Bldg.
3rd Floor)

Information Mgmt. Client Support Services

Assists with technology related questions and problems including computing, systems, applications, software, hardware, servers, accounts, telecommunications, and network connectivity.

IMS Service Desk
Ph: 210-567-7777

Office of the Vice President
& Chief Information Officer

Ph: 210-567-7050
Fax: 210-567-7053
Location: 3.318 AAB (Academic & Admin Bldg. 3rd Floor)

ABOUT IMS

Departments

Academic Technology Services (ATS). Cancer Therapy and Research Center (CTRC) Information Services, Client Support Services (CSS), Information Security, Integrated Management Information Systems (IMIS), | Systems and Network Operations (SNO)

Governance

Committees

Computing Resources Committee, Enduser Technology Council, Faculty Data Governance Committee, Information Security Council, Institution Project Council (IPC), Student Computing Issues, Web Advisory Committee

Client Support Services (CSS)

The Department of Client Support Services (CSS) was created to optimize and manage the client service functions of Information Management and Services (IMS). These functions include but are not limited to all help desk functions, billing for communications and customer support services, end user training and support, enterprise level computer support services and software (including Microsoft), phones and other telecommunications devices, account management, and the HSC Computer Store. The main goal for IMCSS is to provide exemplary customer support to students, staff, and faculty. IMCSS will concentrate on creating a "one stop" customer service center for Information Management and Services by leveraging teamwork, technology, expert knowledge, professionalism, and the commitment to excellence.

Client Support Services is committed to the values of:

customer service
mutual respect and trust
teamwork
ethics
professionalism

Information Management & Services | The University of Texas Health Science Center at San Antonio | Public / Personal Information

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