ABOUT IMS

Client Support Services (CSS)

The Department of Client Support Services (CSS) was created to optimize and manage the client service functions of Information Management and Services (IMS). These functions include but are not limited to all help desk functions, billing for communications and customer support services, end user training and support, enterprise level computer support services and software (including Microsoft), phones and other telecommunications devices, Technical Support Representative (TSR) program, account management, and the HSC Computer Store. The main goal for IMCSS is to provide exemplary customer support to students, staff, and faculty. IMCSS will concentrate on creating a "one stop" customer service center for Information Management and Services by leveraging teamwork, technology, expert knowledge, professionalism, and the commitment to excellence.

Client Support Services is committed to the values of:

  • customer service
  • mutual respect and trust
  • teamwork
  • ethics
  • professionalism
 
 

Directory

Name Phone Room
INFORMATION MANAGEMENT CLIENT SUPPORT SERVICES
Web: http://ims.uthscsa.edu/
(210) 567-2200 MED Rm 411L
CUSTOMER SERVICE CENTER SUPPORT (210) 567-7777  
Hotchkiss, David, Director (210) 567-2290  
Hubbard, Chuck, Deputy Director (210) 567-2989  
McClelland, Shawn, Service Desk Manager (210) 567-2129  
Ripley, Katie, Computer Store Manager (210) 567-2832  
Romero, Ester, Admin Asst II (210) 567-1344  
IMS BILLING:  
Cutean, Beverly, Operations Support and Services Director (210) 567-2068
BILLING: Pinnteam@uthscsa.edu